This Privacy Policy explains how NXTLVL Coaching LLC ("NXTLVL," "we," "us," or "our") collects, uses, and protects your information when you use the NXTLVL mobile application (the "App"). By using the App, you agree to the practices described here.
1. Who We Are
The App is operated by NXTLVL Coaching LLC, a limited liability company organized under the laws of the State of Texas, United States. We are the data controller for the personal information processed through the App. You can reach us at support@nxtlvl.coach.
2. Eligibility
The App is intended only for individuals who are 13 years of age or older. We do not knowingly collect personal information from anyone under 13. If you believe a person under 13 has provided us information, contact us and we will delete it.
3. Information We Collect
We collect the following categories of information so the App can deliver personalized coaching:
| Account information | Email address and name. If you use Sign in with Apple, we receive the identifier Apple provides, which may be a private relay email address. |
|---|---|
| Profile and goal inputs | The information you enter during onboarding, including gender, age, height, weight, fitness goal, body type, experience level, available training days, available equipment, activity level, meal frequency, and food preferences or restrictions. |
| Generated content | The meal plans, workout programs, and coaching insights the App creates for you. |
| AI Chat content | Messages you send to, and receive from, the in-app AI coach. |
| Usage and activity | In-app activity such as completed workouts, streaks, mood check-ins, and feature usage. |
| Device and technical data | Device identifiers, push notification tokens, app version, and diagnostic or crash data used to keep the App stable. |
| Subscription status | Whether you have an active subscription or trial, and related purchase history, received from Apple and our subscription provider. We do not collect or store your payment card or bank details. |
4. How We Use Your Information
- To generate and adjust your personalized meal plans, workout programs, and coaching insights.
- To power the in-app AI coach and respond to your messages.
- To create and maintain your account and manage your subscription and free trial.
- To send you notifications you have enabled, such as reminders and re-engagement messages.
- To monitor, secure, troubleshoot, and improve the App.
- To comply with legal obligations and enforce our Terms of Use.
5. AI Processing Disclosure
NXTLVL is powered by artificial intelligence. To generate your plans and to respond in the AI Chat, certain inputs you provide (your onboarding profile data and the messages you send in chat) are transmitted to and processed by our third-party AI provider, Google (Google's Gemini models), acting as a processor on our behalf.
Please do not enter sensitive personal information, medical records, financial account details, or information about other people into the AI Chat. AI-generated responses are produced automatically and are described further in our Terms of Use.
6. Service Providers We Share Data With
We do not sell your personal information. We share information only with the service providers that make the App work, and only as needed to provide the service:
- Google Firebase (Google LLC): authentication, database storage, file storage, hosting, serverless functions, analytics, crash reporting, and push notification delivery.
- Google (Gemini API) (Google LLC): processing of onboarding inputs and chat messages to generate AI plans and responses, as described in Section 5.
- RevenueCat (RevenueCat, Inc.): management of subscription status and entitlements.
- Apple (Apple Inc.): App Store distribution, processing of all purchases and refunds, and Sign in with Apple.
Each provider processes data under its own privacy terms. We may also disclose information if required by law, to protect our rights, or in connection with a merger, acquisition, or sale of assets.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the App. When you request deletion, we delete or anonymize your personal data within a reasonable period, except where we are required to retain certain records to comply with law, resolve disputes, or enforce our agreements.
8. Your Rights
Depending on where you live, you may have the following rights over your personal information:
Right of access and data portability (GDPR Article 15)
You may request a copy of the personal information we hold about you. We provide a data export on request so you can review or move your data.
Right to erasure (GDPR Article 17)
You may request deletion of your account and personal information. You can delete your account from within the App, or by emailing support@nxtlvl.coach. Data export and account deletion are handled as separate requests.
Other rights
You may also have rights to correct inaccurate data, restrict or object to certain processing, and withdraw consent. If you are a California resident, you have the right to know what personal information we collect and to request its deletion, and we do not sell your personal information. To exercise any right, contact support@nxtlvl.coach.
9. Data Security
We use reasonable administrative and technical safeguards to protect your information, including encryption of data in transit and server-side access rules that restrict each user's data to that user. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. International Data Transfers
We are based in the United States, and the information we collect is processed and stored in the United States and in the regions used by our service providers. If you access the App from outside the United States, you understand your information will be transferred to and processed in the United States.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, notify you in the App. Your continued use of the App after an update means you accept the revised policy.
12. Contact Us
Questions about this Privacy Policy or your data can be sent to:
NXTLVL Coaching LLC
support@nxtlvl.coach
nxtlvl.coach