Privacy Policy and Terms of Use

Privacy Policy — NXTLVL Coaching

NXTLVL Coaching (“we,” “us,” “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you use our website, app, or coaching services.

1. Information We Collect

Personal Information:
• Name
• Email
• Phone number
• Payment information (processed securely by Stripe)
• Fitness and health details you voluntarily provide (goals, weight, preferences, dietary info)

Technical/Usage Information:
• Device info
• App/website activity
• Cookies, analytics, and tracking data

2. How We Use Your Information

We use your information to:
• Create and manage your account
• Deliver customized meal plans and workout programs
• Provide coaching and 24/7 support
• Process payments and manage subscriptions
• Improve our services and user experience
• Send updates, reminders, or promotional messages if you opt in

3. How We Share Information

We may share information with trusted third-party service providers such as:
• Stripe (payments)
• Trainerize (training app)
• GoHighLevel (CRM, messaging, forms)
• Email/SMS service providers

We never sell your personal information.

4. Data Security

We use industry-standard security measures. However, no online platform is 100% secure, and we cannot guarantee complete protection.

5. Your Rights & Choices

You may request to:
• Update or correct your information
• Delete your account
• Opt out of marketing messages
• Request a copy of your data

6. Children’s Privacy

Our services are not intended for individuals under 18.

7. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted on this page.

8. Contact

For questions: [email protected]

Terms of Use — NXTLVL Coaching

Welcome to NXTLVL Coaching. By using our website, app, or coaching services, you agree to the following Terms of Use.

1. Overview

NXTLVL Coaching provides customized meal plans, workout programs, coaching communication, and progress-tracking tools through an online platform.

2. Not Medical Advice

We are not medical professionals. All information is for educational purposes only.
Always consult a licensed healthcare provider before starting any fitness or nutrition program.

3. User Responsibilities

By using our services, you agree to:
• Provide accurate information about yourself
• Use the program safely and at your own risk
• Not share or distribute our program materials
• Not share your login information with others

4. Payments & Subscriptions

• Payments are processed securely through Stripe.
• All subscription plans renew automatically unless canceled before the renewal date.
• You may cancel at any time; cancellation applies to future billing cycles only.

NO-REFUND POLICY

By purchasing, you acknowledge and agree that:

All payments are 100% non-refundable.
This includes, but is not limited to:
– Change of mind
– Not using the program
– Not seeing expected results
– Personal schedule conflicts
– Technical issues on your device
– Canceling before the billing period ends

Because all coaching, meal plans, workouts, and digital materials are delivered immediately and customized to you, no refunds, credits, or partial refunds will be issued for any reason.

Completing your purchase means you fully accept this No-Refund Policy.

5. Results Disclaimer

Individual results vary.
We do not guarantee specific outcomes or timelines for weight loss, muscle gain, fat loss, or fitness changes.

6. Intellectual Property

All content provided by NXTLVL Coaching is owned by us and protected under copyright law.
You may not copy, share, resell, or distribute any materials.

7. Termination

We may suspend or terminate any account that violates these terms or misuses our services.

8. Limitation of Liability

You agree that NXTLVL Coaching is not liable for:
• Injuries or health issues resulting from following our programs
• Losses, damages, or negative outcomes from using our services
• App, platform, or device issues that affect access

You use our programs at your own risk.

9. Governing Law

These Terms are governed by the laws of the State of Texas.

10. Contact

For questions regarding these Terms: [email protected]